Frequently Asked Questions
Why should I buy furniture from Oak Concept Furniture?
Because we offer you elegant and premium quality solid oak modern furniture crafted exactly as you imagined it!
Can I see your furniture in person?
We do have a small furniture showroom in Damac Hills, where you can see a sampling of pieces made by our craftsmen and address your questions directly to our staff. If you can’t manage a trip to our showroom, please give us a call. We are happy to provide you with an in-depth understanding of our products, how they are crafted, our wood, our finishes, and any other details you may want to know. Please contact us for more information.
Do you have a print catalogue?
Yes, we do! Though our catalogue does not contain all of the inventory that we can offer you (don’t forget that "you describe, we make"), it does have beautiful, high-resolution images of our wood furniture that not only highlight its beauty but also provide decorating and design ideas. Visit our contact page to request a copy.
Do you offer custom pieces?
Yes, this is the essence of our business and what makes us stand out.
Do you use any veneer or plywood in your furniture?
No, we do not. All wooden parts of our products are made exclusively from solid oak. Each piece of furniture is made from natural solid hardwood and just as the trees in our forests are not identical, each individual piece of furniture has its own unique markings. It is not uncommon to find several grain variations in the same piece of furniture.
Grain variations in solid wood furniture can include the use of sapwood and heartwood, pitch pockets, and mineral deposits. These natural markings have absolutely no effect on the furniture’s durability or structural integrity.
Cheaper furniture that is mass-produced is often made of low-quality wood or plastic veneers that have undergone a multi-step chemical process of bleaching, texturizing and staining in order to mask these natural characteristics of wood. At Oak Concept Furniture, we prefer the real thing.
Knots and other characteristics are much like the nubs you find in such fine fabrics as silk and linen, true indications of genuine quality.
Can heat and humidity damage my furniture?
Exposure to extreme temperatures or temperature changes can affect the condition of your furniture. Wood is most likely to crack when the climate in a home suddenly changes from hot and humid to cool and dry. We do not cover this type of cracking in our guarantee. Keep your home temperature regulated with air conditioners during hot months and humidifiers in dry conditions.
The ultraviolet rays of the sun can damage a finish and bleach the wood underneath after prolonged exposure. Avoid putting your furniture outside or near a window that receives hours of strong, direct sunlight daily. Use window shades, drapes, or blinds to protect furniture from the sun during the day.
Moderate, indirect sunlight, however, can beautifully ripen your table, so make sure the entire surface is exposed evenly. Occasionally move lamps and other objects so the wood ripens uniformly.
How do I clean my furniture?
To dust your furniture, use a clean, lint-free, soft cotton cloth. Moisten the cloth very lightly with water to allow the dust to adhere but not so much as to leave the surface of your table wet. Dust using gentle, oval motions along the grain of the wood. Turn or fold the dust cloth as soon as dirt is visible on any section.
An old t-shirt, cotton diaper, cheesecloth, dishtowel, piece of flannel or chamois will all suffice so long as they are free of buttons, zippers, snaps, or thick seams that could scratch furniture.
Feather dusters are not recommended as dust is abrasive and feather quills could scratch the furniture. Improper or infrequent dusting may cause a build-up of dust that is difficult to remove and could ultimately dull the table.
When will my credit or debit card be charged?
Your card is charged at the time of sale. As our pieces are made to order, our workshops cannot begin the process of purchasing materials until payment is received. We appreciate your understanding in this respect.
How long does it take to receive my furniture?
Please refer to our Shipping & Returns Policy
The delivery crew is here and I have an issue, what do I do?
Please refer to our Shipping & Returns Policy.